British CouncilHiring for Specialist Continual Improvement 1 at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Specialist – Continual Improvement

Purpose of job:
To drive Continual Improvement across British Council Shared services centre using Lean, Six sigma and other relevant methodologies.

Experience areas:
Intermediate level of experience in a similar role in ITES or other industry

Proven experience in running Six Sigma , Lean and Kaizen projects

Excellent communication and interpersonal skills

Exposure to Robotic process automation

Knowledge of:
Creating shared purpose – More demanding – Creating energy and clarity so that people want to work purposefully together

Connecting With Others – Essential – Making regular opportunities to understand others better

Working together – Most demanding – Creating the environment in which others who have different aims can work together.

Making It Happen – Essential – Delivering clear results for the British Council

Being Accountable – More Demanding – Putting the needs of the team or British Council ahead of their own

Shaping the Future – Essential – Looking for ways in which we can do things better

Accountabilities, responsibilities and main duties:
(including people management and finance)

Continual Improvement- Six Sigma/Lean Initiatives

Drive continual improvement using lean and six sigma projects across the delivery processes and support functions.

Identify potential six sigma projects from high impact

Mentor approved green belt projects for improving quality, cost and performance of BCMS operations from defining charters to successful closure

Share progress and manage governance for CI initiatives with

senior managers and HODs

Spread Six Sigma/Lean awareness in organisation through various levels of certification programs (e.g. Yellow belt, Lean)

Manage ideas data base and driving ideas implementation in the organisation.

Identify potential six sigma projects from staff by conducting ideation sessions.

Conduct thinking sessions, workshops with staff to generate ideas that impact organisation strategy

External benchmarking and improvement initiative

Use time and motion study and other techniques to understand as-is performance of processes

Benchmark process performance against industry standards and identify improvement opportunity

Organisation wide initiatives

Lead organisation level continual improvement programs such as productivity improvement, etc.

Independently identify and introduce external best practices into the delivery environment

Qualifications:
Essential

Graduate in IT or related field

Certified Six sigma Green Belt

Desirable

Certified Six sigma Black Belt

Further Information

Pay Band – 6

Contract Type – Indefinite

Department/Country – COE/India – Noida

Closing Date – 01/Mar/2022

Other Requirements: Must have rights to work in India

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.