British CouncilHiring for Sr Manager & Head – Facilities and Administration (SSC) at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Sr Manager & Head – Facilities and Administration (SSC)

Purpose of job:
Primary responsibility for this job holder is the effective management of the facility to standards which reflect very best external practice. Build and manage future ready SSC Delivery center, space and seating infrastructure, Global Estate and Facilities Management functions to deliver efficient, secure, resilient and cost optimized workplace environment in line with global policies and standard.

The job holder will be responsible for creating a physical environment that reflects the British Council’s values where employees enjoy working in and feel proud to be part of.

The job holder will also be responsible for management of vendors towards facilities, transport, travel, and office supplies. Additionally, it requires administrating an efficient and effective facility management program by establishing work policies and requirements, coordinating, planning, prioritizing and successfully completing short and long term projects, legal regulatory and statuary compliance..

Role context

Estates and Facilities management :
Vision of Global Estates is to create and maintain a viable, secure and more sustainable Global Estate that enables the Council to better deliver its business strategy

GE objectives are to:
Improve the efficiency and effective performance of the Global Estate / Office

Ensure that our staff and visitors have a safe, secure and productive working environment

Maximise the sustainability opportunities for both the British Council and Global Estate

Admin and facilities main role is to ensure smooth functioning of office operations, effective control on areas which are outsourced to the third party suppliers at the same time implementation of effective cost control measures

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
Act as the Unit Leader and represent the direction and policies of the Estates Director as required. Work closely with British Council India counter parts.

Accountable for the management of the provision of reactive and planned maintenance to ensure health and safety, business resilience and fit for purpose workplace (including WFH) to meet individual delivery groups/ business customer requirements

Lead and develop a team of senior FM professionals to deliver both hard and soft facilities management service through an outsourced FM supply chain

Proactively support the delivery of BC & SSC FM initiatives, providing the necessary input and resource from the team as required

When possible, actively participate in industry networks to share best practice. Ensure team are fully compliant with mandatory learning and competencies, and skills and behaviours are met to discharge their role

Oversight of supplier management of FM contracts / project

Accountability for local and internal global British Council compliance of GE/FM service at BCMS site

Manage Quality and supervision of outsourced Global Estate and Facilities Services. Effective supervision of our Facilities Management firm.

Overall accoutnable for Effective deployment and management of GE/FM/site security, transport etc vendors & contracts to manage day to day running of office facilities through optimization of cost and service levels in selection and evaluation of vendors.

Management of Transport vendor through Facilities Management firm to ensure timeliness and quality of transport provided to employees. Planning of resources is with clear and transparent analysis of shared costs in line with drivers, efficiency saving and reviewed annually

Develop and monitor Quality of Service level indicators to improve all services provided by the Administration Team.

Point of escalation for staff issues. Responsible for regular staff communication regarding compliance / new initiative / steps taken for improvement.

Lead the relations with outsourced service to ensure excellence in delivery.

Optimization of vendor costs.

Transparency in management of vendors with clearly defined processes of selection and evaluation involving controls established with country finance team.

Optimise premises operating cost and deliver flat budget.

Run premises efficiency project which include improvement in physical infrastructure, new projects, enhancements in office space by adding more workstations, meeting rooms etc.

Comply to British Council Environment framework tool.

For the function of GE/FM/Admin, responsible for compliance and documentation for policies, processes for Internal British Council compliance and responsible for formulating/ implementing administrative policies for effective management and monitoring the efficiency areas in compliances to BS Standards like ISO – 27001, 22301,18001,14001, 45001 etc, Six Sigma, Asset Inventory, fire/H&S safety etc.

Qualifications

Graduate/Post Graduate in any discipline.

Experience of managing Outsourced Facilities Management contracts and liaising with relevant government agencies

Role specific knowledge and experience

Project and Contract Management including context, marketing and stakeholders, development and delivery, tendering and procurement, managing risks, negotiation, monitoring, evaluation and reporting, auditing, business and system procesess

Financial management including risk management, planning and forecasting, monitoring and reporting

Marketing and Customer services particularly understanding and responding to customer needs

Knowledge of international Health, Safety and Security Standards

Further Information

Pay Band – 8/E

Contract Type – Indefinite

Department/Country- General Management/ India – Noida

Closing Date (Time) – 8th March 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.