BT Hiring for Associate Engineer at Gurgaon, Haryana, India Full Time

Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us. Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it. Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role
§ Configuration and troubleshooting experience on CISCO Voice system, Deploy, configure and maintain a variety of voice technologies.
§ The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.
§ Voice Network monitoring, preparing health check reports for the Voice devices.
§ Coordination with other tower teams and L2/L3 for issue resolution (if required).
§ Ensuring successful implementation of MADC (Move, Add, Delete, Change) needed for Voice network performance optimization, new requirements etc.
§ Effective communication skills.
§ Proper documentation of incidents and service requests. You’ll have the following responsibilities
2-4 years’ experience providing Cisco Voice network operations support in a mid to large sized organization.

• Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products
• Knowledge in the following areas: Call Control, Multimedia Contact Centres, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM.
• Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.
• Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.
• Flexibility in working hours as some migrations will require weekend and after hours work.
• Experience in ICM scripting and deployment.
• Basic Networking Knowledge of CCNA Level.

You’ll have the following skills & experience

• Proven ability to manage own workload, priorities & deadlines and to work independently without supervision

• Very strong written and oral communication skills and should have interacted with clients

• Strong analytical skills

• Positive attitude

• Very well organized

• Able to multitask effectively

• Have excellent time management, task planning and prioritization skills

• Able to adapt quickly to changing client requirements

• Ability to build strong relationships with clients and team members

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT How to Apply It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

.