BT Hiring for Change & Culture Professional at India Full Time

BT is going through a transformation – and data is at the heart. We’re simplifying our products, transforming our customer journeys, modernising our IT and networks and decommissioning legacy platforms. The Data & Analytics Enablement Tribe is underpinning this transformation by creating data as an asset – on par with our network, people and brands. The Tribe’s mission is to enable Value Stream tribes to access data and use data and analytics capabilities powerfully, by addressing the key challenges they face: feature-rich and scalable technologies; data availability and quality; the skills needed to make the most of it; and end to end governance

Within the Data & Analytics Enablement Tribe, the Data Change and Culture Squad is responsible for helping our people to adopt a data driven culture and data-driven mindset. We want to ensure the changes land effectively by applying human centred service design into our initiatives and behavioural intervention. As we live by the Digital Way Principles, we are on our journey to be more customer obsessed in delivering people-first transformation programmes. We recognise human centred design is essential to make change stick in individuals and team dynamics.

The primary goal of this critical role is to support the Data Acceleration programme, one of the most radical and influential transformations BT is ever going to go through – and data is at the heart. You will be responsible for helping us establish a data driven culture and adopt a data-driven mindset. We want to ensure the changes land effectively building on methods we have been applying successfully in our human centred service design. Our Data Change and Culture Squad will connect with functional and change leaders across the business to help them plan their initiatives, support them as they pilot and go through change, and provide assurance as they move towards fully embedding the changes.

If you’re great at delivering change, at supporting others as they deliver change as well as holding people to account through providing helpful assurance, the you will be a great fit for this team. You’ll need to be enthusiastic, creative and resilient, and able to work well in a collaborative and complex environment. In return, you’ll have the opportunity to be at the heart of a ground-breaking transofmration that enjoys brilliant sponsorship and is focused on making a fantastic difference.

• Supporting change management and culture services for one or more Customer-Facing Units, working closely with the wider Change and Culture team as we establish a data-driven culture across the business

• Conduct change impact assessments and training needs analysis so that we can be data driven and insight led in our change approach

• Effectively engage and manage stakeholders using human-centered design principles to ensure we inspire, involve and inform colleagues throughout the transformation

• Drive the skills and capability agenda, supporting logistics for training and certification programmes so that BT colleagues have data skills fit for the future.

• You will be an active learner that is proactive and self driven in the delivery of services to stakeholders and your own professional development

• Identify, consolidate and communciate business requirements to stakeholders internally and externally so that we can design and deliver the best solution for our customers

Skills required for the job

• Communication

o Excellent communication skills, including writing, proofreading, editing and tailoring communications to the required audience/channel

o Ability to communicate professionally, clearly and effectively to target audiences

• Change Management

o Understands and can explain at least one change management methodology (PROSCI)

o Responsive to change; embracing change at pace and pro-active in anticipation of change related hurdles and challenges

• Project/Time Management

o Strong time management skills: ability to multi-task and prioritise workload in a high-pressured environment

• Stakeholder Management

o Strong business acumen and awareness to impacts of change to stakeholders

o Ability to build and influence relationships effectively including senior stakeholders

o Understand the perspectives and agenda of stakeholders and take this into account when communicating

Experience you would be expected to have

To do this role well, the candidate needs to have a broad range of skills, or to be able to develop them.

• Programme delivery experience – working as part of a project or programme team delivering packages of work that support the overall transformation agenda. A good understanding project planning and stakeholder engagement

• Problem solving – able to apply a structure and analytical approach to problem solving whilst managing complexity and ambiguity

• Change managememt – understanding and application of change methodoliges

• Experience in working in corporate technology environment, with an understanding of the sector and the complexities of driving change in a corporate technology, engineering and or telecoms environment. Will need to build on or develop knowledge of the complex BT services portfolio, and be able to predict, understand and innovate interventions to enable our transformation

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Option to join the Healthcare Cash Plan
• Pension scheme
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

Eligibility Criteria

• As per IJP guidelines

• Please note that as per the revised IJP guidelines for India, you are not eligible to apply for any new roles in case you have been rated “Work to Do” for the last annual performance review i.e. rating for performance year FY 21-22.

• If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful.

• It is the responsibility of an applicant to not apply to IJP in case if they have been rated “Work To Do” or are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action can be taken against that applicant.