BT Hiring for Insight Delivery Professional at Gurugram, India Full Time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Our team is responsible for data and insight for the Global Services organisation, responsible for creating a data driven organisation that thrives on the use of data to drive significant customer experience and cost base improvements.

The role holder is responsible for the Production/Development (Automation) of all management information and formal business reporting initially for Design, Delivery and Service Operations but with a longer term view to incorporate more business units across GS.

The role holder will be liaising directly with the business to provide solutions on areas that are critical for business performance, and will use that exposure to and experience to drive influence in terms of what the business problems are that need priority attention.

You’ll have the following responsibilities

The key responsibilities for the role holder are as follows:

• Be responsible for production of all formal business performance reporting for DDSO, and potentially beyond depending on business needs. The role holder will need to then turn reporting into clear, actionable insight.

• To be part of the senior level discussions and reviews of business performance, and drive actions arising from business analysis where actionable business insight is key. The role holder will be required to be the interface between Operations, Service Improvement and Service Optimisation.

• To develop, deliver & monitor a DDSO level performance scorecards, identifying strategic and operational threats and driving through recommendations.

• Manage the automation lifecycle via Prioritization, Requirement gathering, Assessment/Analysis, Planning, Development, Testing, Deployment, UAT, Managing Feedback

• Identify automation opportunities by proactively seeking out automation scopes and solutions.

• Provide support and training on how to use report/dashboard data and supporting tools to new users as well as provide feedback required to continuously improve processes.

• Identify opportunities and risks, and be responsible for generating solutions and recommending courses of actions to drive the business forward.

• Act as the first level of escalation and ensure all escalations are acknowledged and dealt with appropriately.

• Ensure proper backup and escalation paths are defined – being directly responsible for both the areas

• Be able to work on complex solutions and manage stakeholders requests and expectations throughout the process, building strong relationships across DDSO and beyond Global Services to deliver results

• Ensure that the team are positioned well to adapt to new technologies – such as new in house systems or new external programmes that may assist faster and more accurate production.

• To complete all mandatory and regulatory compliance training within required timescales

• To ensure that BT’s Code of Conduct is followed at all times

You’ll have the following skills & experience

5 Key skills identified as:

· Extremely high logical and analytical skills, and well-adopted at extracting key ‘signals’, and translating these into balanced and – above all – actionable insight & intelligence for senior management

· Broad understanding of the DDSO and GS business

· Excellent numeracy, analytics and data interpretation skills

· Excellent technical skills: MS Office, Excel and VBA, Access, SQL, Sharepoint, Visualization tools like Qlik, Power BI, OBIEE and Tableau, etc

· Strong analytical mindset with ability to question large data sets

Other skills beneficial for the role are:

· Excellent communications, team-building skills, interpersonal and stakeholder management skills

· Excellent eye for detail and quality oriented

· Solutions oriented approach

· Positive, self-driven and self-motivated

· Ability to get work done under tight timelines and cope up with pressure

· Experience in SQL as well as knowledge of Oracle Database

· Knowledge of Data Visualization Tools like OBI, Power BI, ODV, Tableau etc.

· Excellent Microsoft Suite of Applications – MS Word, Power-point, Access etc.

· Ability to test / challenge current thinking and implement new approaches, practices/policies.

· Ability to influence decision makers and operational teams (Managers and more senior management)

· Ability to lead and direct high performance teams, with good product/ process/ quality/ customer satisfaction knowledge.

· People and programme leadership skills.

· Experience of developing and implementing management information and reporting schemes at executive level

· Knowledge of Telecom industry and ITIL domain

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT (https://www.bt.com/careers)

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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Job: Technology

Title: Insight Delivery Professional

Location: India-India-Gurugram-Gurugram

Requisition ID: 170917