BT Hiring for Product Professional at Kolkata, India Full Time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

Why this role matters

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland. Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

The broadband network team is integral to the connectivity portfolio as it directly supports the BT strategic priorities of ‘maximising market reach’ and ‘leveraging the UKs best network’. This role provides a tangible opportunity to make a significant contribution to BTs financial perfmance as well as its strategic intent.

Specifically, to design, deliver and manage in-life products within the broadband portfolio that deliver value to the Enterprise markets and provide optimised customer experience.

To drive business performance and maximise revenue and margin contribution, whilst managing cost transformation across the portfolio. Ensuring that migration and transition plans are in place combined with product withdrawal timescales where needed.

FTTP coverage is growing significantly over the next 5 years providing a dynamic environment for end users and Wholesale Communictaion Providers alike. Our role is to maximise the oppirtuniuty and benefit from FTTP.

Role focus: Wholesale channels

Including key focus on

Support inlife management (Wholesale): including product performance, in life product changes, driving and supporting improvements in sales processes and general in life product activities. Primary focus supporting new product changes and development on Wholesale

Ownership of specific deliveries as defined.

What you’ll be doing

• Manage sub elements of product(s) & features from inception to delivery. Ensuring that the highest level of customer experience is provided and maintained.

• Manage the in-life performance of your product(s). Providing input to the roadmap & key deliverables as well as maintaining the product collaterall and briefings (Handbook etc.)

• Act as the industry interface and BT Enterprise ‘spokesperson’ for your product(s) & roadmap & be seen as the internal & external specialist

• Hold Technology accountable for product delivery, articulating strategic importance and ensuring the necessary priority within the development stack.

• Provide input and support to ensure that suppliers deliver requirements needed to ensure BT Enterprise retains its network premium position within the overall market.

• Provide input to ensure that broadband product/network capability is aligned to stakeholder strategy and supports the Broadband networking P&L.

• Provide product support within virtual teams across Technology, Propositions and Operations

• Work closely with Commercial & Finance leads to ensure that your product(s) are positioned correctly to sales channels as well as helping to Identify and drive new product requirements.

• As leaders in the business, culture change starts with us. The behaviours we adopt, role model and encourage in our teams is what will make the difference. You can see our eight connected leaders behaviours here (https://myprofile.bt.com/academy/programme/connectedleaders/Pages/BT/behaviours.aspx)

• Decide & define developments needed to implement new capabilities (e.g. Openreach for access)

• Decide product requirements scope and prioritisation

• Recomender for product launch

• Recomender for budget requirements and prioritisation

We’ll also need to see these on your CV

• Technical : An emerging/good understanding of how broadband works, is provided and carried across BT networks.

• Analytical : Identify options for problems and present benefits, providing support in building the case for change and drawing on data and analytical techniques to present and articulate where required

• Excellent communication skills : Ability to engage frequently at the manager & senior manager level within BT and externally

• Product strategy : Able to provide input and contribute to drive product roadmap and bring new developments to market on time and within budget

• Market Insight : Good/emerging knowledge of the broadband market, the competitive landscape, trends and emerging technologies as well as a thorough understanding of customer requirements relevant to broadband products and networks.

• Business acumen : Emerging abilty to influence and provide input to shape products to meet changing customer requirements or reacting to competitive threat

• Product Management – preferred

• Project Management – Preferred decisins

• Commerical Management – Preferred

Why choose us?

We’re looking for people who’ll help us fulfil our future ambitions.

And their own. Find out why now is the most exciting time in our history

Our culture

Using the power of communications to make a better world. What we stand for and how we like to do business

Life at BT

Find out more about what makes us tick. See what our people say about what it’s really like to work here.

Find out more (https://www.btplc.com/Careercentre/lifeatbt/index.htm)

Our company

We’re the world’s most established telecoms company. We employ over 100,000 people in over 180 countries.

Find out more (https://www.btplc.com/Careercentre/ourcompany/index.htm)

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

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Job: Engineering

Title: Product Professional

Location: India-India-Kolkata

Requisition ID: 170856