BT Hiring for Technical Planning Specialist at Bangalore, India Full Time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Cloud Communication Services unit design, build and maintain the UK and Global voice communication and collaboration services for BT.

BT has extensive experience in the UK inbound contact centre market, deploying services to over 55,000 customers and managing over 2 billion calls p.a. across our network. BT’s reputation with its customers is based on extensive capacity, robust architecture, and exceptional service reliability. In order to continue addressing our customers’ needs as voice call traffic increasingly migrates to an IP domain BT is looking for a replacement solution to our current TDM based Intelligent Network (IN) platform to sustain existing services in this new context and introduce new features, improving and adapting our products to meets market driven requirements to continue to delight our customers.

The current Common Intelligence Services Layer platform (CISL) CISL Platform is used for delivering Basic and Advanced Inbound Services – Number translation services products. new platform will be called as IN-VCS based on Session Initiation Protocol (SIP) will be provide Basic and Advanced Inbound Services.

SRE combines technical development and IT operations. We take applications and services through to live, breaking down silos and blurring the lines between traditional operations and development teams. This speeds up and automates the development pipeline.

The role holder will be responsible for ensuring system uptime in accordance with SLAs by building automation solutions which can be used in operations, maintenance, and incident scenarios, whilst working alongside developers to create new features, remove bugs and add value.

The role sits within the Voice Services and Applications Development team in Technology (Networks) and is based on design and development of voice applications. This involves the introduction of new applications, development of software services/solutions, and integrating third party vendors’ products.

You’ll have the following responsibilities

You’ll be:

• Using full ITIL framework along with internal and external expertise to identify and resolve complex issues, ensuring the best application performance and customer experience.

• Supporting the development and delivery of platform technology upgrades.

• Taking services to live, acting as quality gate check for the applications.

• Configuring, developing, and automating our ticketing system, monitoring alarms and data feeds to deliver data driven monitoring and decision making.

• Providing support to 1st and 2nd line technical teams, whilst interacting with developers and other stakeholders to resolve complex issues and prevent reoccurrence.

• Using scripting skills to automate regular and repetitive tasks to streamline our processes and operational experience.

• Ensure compliance with regulatory and security standards as deemed necessary.

You’ll have the following skills & experience

Essential

Involved in deploy/manage/operate of medium to large scale production systems

Hands on working experience on VMware vSphere ESXi and Vcenter Administration

Sound knowledge of SIP and SS7 Protocol stack

Familiar to CI/CD concepts and software version control

Experience working with Docker

Experience of infrastructure and configuration management automation e.g., Ansible/Puppet

Experience of setting up component logging and configuring monitoring tools – e.g., Prometheus, Filebeat, Metricbeat, Logstash etc.

Experience in developing scripting, e.g., Python, Shell, Perl etc. for automation of routine jobs

Software debugging and tuning experience

Acquainted to working with Cisco UCS Rack servers

Sound communication and interpersonal skills

Desirable

Computing related degree or equivalent experience

Telephony/SIP application development

Experience working with REST APIs and load balancers

Experience of working with database technologies RDBMS, NoSQL & key-value database technologies (Redis, PostgreSQL, Elasticsearch etc.)

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT (https://www.bt.com/careers)

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Engineering

Title: Technical Planning Specialist

Location: India-India-Bangalore-Bangalore

Requisition ID: 170124