Bummer Hiring for Customer Support Executive at India Full Time

Responsibilities

• Attend all customer queries received via Email, Chat or Calls
• Call Customers to confirm COD Orders
• Address all customer queries promptly and in a polie & satisfactory manner
• Call customers to gather feedback on the product & get them to leave reviews on the product
• Facilitate all customer exchange & refund requests. Co-ordinate with the Operations team to arrange pickups and exchanges for given customers
• Work closely with operations team to make sure all customers orders are delivered in time.
• For any Rejected Orders, call customers & understand the reason why order was rejected. Try to solve their issues.
• Have excellent typing skills, ability to handle atleast 100-150 queries per day.

Qualifications

• Good understanding of E-Commerce business & practices
• Excellent written & oral English Language proficiency
• Good leadership skills
• Multi-Tasker

Job Type: Full-time

Salary: ₹22,000.00 – ₹28,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Satellite, Indian Institute Of Management, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)