Cactus Communications Hiring for Intern, Customer Service (Chat) at Mumbai Full Time

The opportunity:

As an Intern, Customer Service (Chat), here’s your opportunity to be a part of a new and exciting Chat function within the Client Servicing Team! The advantages of Chat Support are endless for both the client and the organization: the client gets a real time response and this platform provides the CS Team an opportunity to influence the customers’ decisions, pitching our services and eventually influencing the bottom line for the organization.

Responsibilities:

• Provide real time support to customers via multiple and new age chat platforms with the goal of converting enquiries
• Help build customers confidence in Editage brand over competitors and improve conversion rates
• Add a human factor in customer shopping experience thereby influence repeat rate
• Influence the revenue of the organization by pitching our services to clients over chat
• Identify website errors and provide solutions for the same
• Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.

You will be expected to work in a 9-hour rotational work shift between 7:00 am to 1:00 am. You’d be working any five days of the week (including Saturdays and Sundays).

Requirements (Desired skills & experience):

• Previous experience of 6 months to 1 year in a customer support role
• Have a service oriented and customer first mindset. You should enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
• Should be tech savvy, comfortable with using various live chat software’s and ability to multitask
• Have excellent written communication skills and ability to deliver message in a concise manner
• Should be able to think on your feet, meet customers at their level, and improvise during a conversation
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude

Location: Remote (Work from Home Opportunity)

Duration: 6 Months (Full Time Internship)

Learn about Our Culture:

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.

We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.

We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace. We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.