Capgemini Hiring for Contact Center Operations | 10 12 Years | Bengaluru & Noida at Mumbai, Maharashtra, India Full Time

Job Description

• Should have done and managed Customer service operation
• Drive transformation initiates with the operations
• Should have good understanding of the latest Technology trends in the market and should have worked on the same
• Should have experience in creating reports, analytics, resourcing utilization and overall operations management experience.
• Should have worked in operational role with project management experience.
• Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies.
• Good understanding of Contact centre operating model including the role of Shared Services/Outsourcing.
• Strong leadership team to lead a small team
• Demonstrable track record in Customer service operations

Primary Skill

• Good understanding of Contact centre operating model including the role of Shared Services/Outsourcing
• Strong Analytics and reporting Skills

Secondary Skill

• Excellent Communication, experience of running projects
• Evidence of thought leadership and innovative thinking