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Private Jobs / Private Sector
Capgemini Hiring for Customer Service Specialist | 1 to 3 years | Kolkata at Calcutta Full Time
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Job Description
- PC proficient, comfortable, and familiar with using Microsoft products (Teams, Outlook) and ability to quickly get up to speed on other screens/systems.
- Strong Technical Aptitude, ability to troubleshoot, deductive reasoning
- Strong Verbal/Written Skills, communication with customers
- Attention to detail
- Problem solving, critical thinking
- Strong listening skills
Primary Skills
- Inbound general care.
- Follow standard operating procedures, serves as starting point for customer interaction.
Secondary Skills
- Billing, payment, password, shipping, accessory orders, and permit questions.
- Troubleshooting customers. We do not have Technicians for onsite appointments, all TS is resolved over the phone.