Capgemini Hiring for Finacle Support | 6 to 9 years | Hyderabad at Hyderabad, Telangana Full Time

End to End Handing of Finacle application production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production.

• Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
• Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.
• Working in a stretch role to take forward production issues from analysis to production fix/deployment
• Follow Production Support Processes and giving input to strengthen time to time

Secondary Skill

• Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
• Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
• Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management

Job Description

• Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
• Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
• Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
• Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
• Must have Good functional knowledge of FINACLE in Loans (Retail and Corporate), Collaterals/Limits, interfaces & CASA-TD modules.
• Analyze incidents in Finacle and Customer master systems and providing solution/work around for the issues independently.