Full Job Description
Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.
Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s.
Manage day to day issues, flag and mitigate them and manage escalations.
Answer client’s calls and emails.
Process client’s escalations.
Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
Analyze the related management reports to observe trends and introduce improvements.
Manage processes according to our company methodology.
Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
Continually seek out ways to improve Client satisfaction.
Build the positive and supportive team culture, and help team to improve efficiency.
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