Capline Services Pvt Ltd Hiring For Customer Support Associate (US Voice Process) at Noida, Uttar Pradesh Full Time

Designation: Associate / Sr. Associate
Exp: 0 – 5 Years

Salary: 3 LPA to 6.00 LPA

Week Off: Saturday & Sunday Fixed Off
Notice Period: Immediate joiners required / 15 days preferable
Shift: Night Shift

We are looking for an Associate/ Sr. Associate who can create and nurture long-term relationships with customers. You will be responsible for resolving any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them.

Roles & Responsibility

• Answering inbound and outbound calls of clients and customers.
• Ability to perform multiple tasks and adjust quickly in short time frames.
• Ability to build rapport with US Patients and maintain the quality scores.
• Strong communication skills written and verbal both, US Voice & Accent Knowledge
• Organized, Efficient and Versatile.
• Strong customer service approach to deal with people at all levels (internal and external).

Requirements

• Freshers/Exp with excellent communication skills
• Proficient in email writing and on chat process
• Problem-solving aptitude
• Able to work on Google Doc and G-Sheet
• Ability to work well with a team

Benefits

• Health Insurance Coverage
• Disability Insurance
• Leave Encashment
• Sat & Sun weekly off
• Salary on time
• Reward & Recognition
• Employee Engagement

Please feel free to connect on 8826260166 in case of any query or concerns

Job Type: Full-time

Salary: Up to ₹600,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• US/UK voice process: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Speak with the employer
+91 8826260166
Application Deadline: 15/12/2022
Expected Start Date: 22/12/2022