Capline Services Pvt Ltd Hiring for Customer Support Executive (US Voice Process) at Noida Full Time

We are looking for a Sr. Associate who can create and nurture long-term relationships with customers. You will be responsible for resolving any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. Experience in International BPO is mandatory.

Roles & Responsibility

• Answering inbound and outbound calls. of clients and customers.
• Ability to perform multiple tasks and adjust quickly in short time frames.
• Ability to build rapport with US Patients and maintain the quality scores.
• Strong communication skills written and verbal both, US Voice & Accent Knowledge
• Organized, Efficient and Versatile.
• Strong customer service approach to deal with people at all levels (internal and external).

Requirements

• Excellent in English Communication Skills
• Proven experience as a Customer Support with international exp.
• Proficient in email writing and on chat process.
• Problem-solving aptitude.
• Able to work on Google Doc and G-Sheet.
• Ability to work well with a team.

Benefits

• Health Insurance Coverage
• Disability Insurance
• Leave Encashment
• Sat & Sun weekly off
• Salary on time
• Reward & Recognition

Job Type: Full-time

Salary: ₹350,000.00 – ₹600,000.00 per year

Benefits:

• Food allowance
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• We must fill this position urgently. Can you start immediately?

Experience:

• Customer Service: 1 year (Preferred)
• International voice process: 1 year (Preferred)

Speak with the employer
+91 8826260166
Expected Start Date: 07/07/2022