Cargomen Logistics (India) Hiring for CUSTOMER SUPPORTCAG/CS/ at Begumpet, Hyderabad, Telangana Full Time

Basic Section

No. Of Openings

1

Designation

Executive

CTC Range (Max)

240000 – 300000 P.A

Closing Date

02 Aug 2023

Skills

Skill

Job Description

Customer Service Executives are supposed to ensure resolution and response in a timely and accurate manner. The aim is to provide excellent customer services and setting the expectations.

A customer service executive has the main duty of answering the customer’s enquiries using the standard guidelines.

General:
He or she has to take ownership of complaint and queries of the customers and proactively following through to resolution.

It will be the responsibility to make sure that all customers’ queries are well-investigated and resolved.

He or she has to escalate queries to supervisor if appropriate.

He or she has to assist the management and Team Manger with any assigned special projects and in specific task.

It will be the responsibility to maintain working cognition of each customer service process for various market segments.

He or she has to work for the staff as well such as developing and mentoring new staff to satisfy customer service requirements.

To maintain working relationship with external and internal customers, colleagues, and customer service management.

Identifying and escalating recurring problems to the Manager.

Operations:
Initiate filing request (all SEZ/ STPI/duty paid) received from Implant/Client (Annexure Sheet.doc)

Scrutinizing of documents, revert in case of discrepancies

Instruction sheet to be filled and pass instructions to Users for preparing required documents (mentioning Scope: Billing, Transport, Loading and Un Loading)INSTRUCTION_SHEET.docx

Coordinate internally and externally for DO collection, other carrier/FF related jobs and ensure shipment clearance and its delivery within time

Provide timely updates on their shipment to Client / Implant with a cc: Team Leader

Coordinate with various departments (Internally) for deviations, if any, in the process; resolve it or escalate

Daily review of pending activities with OPS In-Charge and seek solutions

Ensure to close the activities within TAT to avoid escalations & dis-satisfaction of client.

Ensure all completed transactions jobs / files are submitted to Invoice Desk for billing and submitted to client within the stipulated time.