Log In
Sign Up
Private Jobs / Private Sector
Carlson Wagonlit Travel Hiring for Customer Management Support Specialist at India Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Customer Management Support Specialist
– (220001JA)
Main Responsibilities:
Support Customer Management teams with non-client facing administrative activities
- Deliver scheduled and ad-hoc data reports
- Create custom reports related to clients travel activity including spend analysis, variation, and trends
- Produce Business Review decks
- Assist with data gathering and co-ordination activities across APAC markets
- Raise support tickets on the customer manager’s behalf and follow up with support teams through to completion
- Use knowledge of CWT’s products and services to triage support requests and direct them to the correct support team.
Maintain documentation
- Create and maintain a library of documents and templates
Issue Resolution
- Resolve issues independently or with internal teams
- Interface with various teams across the organization
Knowledge, skills and abilities (KSAs)
- Manage multiple workflows
- Highly organized
- Ability to meet deadlines
- Pro-active
- Problem-solving ability
- Attention to detail
- Accuracy
- Interpersonal skills
- Leadership
- Passion
- Caring
- Integrity
Qualifications
Experience
- 3+ years in data related or reporting services
- Travel Industry experience a plus
- Education – Bachelor’s degree or equivalent experience
- Advanced MS Excel skills
- Strong written and verbal communication skills
Languages
- English
Primary Location
:
IN-IN-India
Work from home
:
No
Employment type
:
Standard
Job Family
:
Customer Management Support
Scope
:
Regional
Travel
:
No
Shift
:
Day Job
Organization
:
Customer_Effectiveness
Job Posting
:
Oct 7, 2022