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Private Jobs / Private Sector
Caterpillar Signs Hiring for Customer Service Representative at Ahmedabad, Gujarat, India Full Time
Job Description
Key Responsibility Areas
- Assist customers globally through 3 channels: Chat, Phone & Email. Key business geographies are US, CA, ,UK, AU & NZ
- Remain updated on existing and new products offered on the website
- Complete all assigned customer cases in a timely manner
- Customer queries will include:
-
- product questions
- order status
- order changes
- shipping
- website usage
Requirements
- The candidate should have excellent spoken and written communication skills
- Primary language: English
- The candidate should be willing to work in rotational shifts
- Candidates with strong customer orientation are preferred.