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CauseMatch Fundraising Hiring for Customer Service Representative at Remote Full Time
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Who We Are:
CauseMatch is the next generation of online fundraising for nonprofits. We provide fundraising solutions to organizations with a great cause to engage their communities and increase their impact. Our international team is passionate about making a positive change through the work we do and the clients we help.
CauseMatch is the next generation of online fundraising for nonprofits. We provide fundraising solutions to organizations with a great cause to engage their communities and increase their impact. Our international team is passionate about making a positive change through the work we do and the clients we help.
The Position:
We are seeking a proactive and highly skilled individual to join our team as Associate Technical Campaign Specialist. Successful candidates will be responsible for providing excellent customer service to both clients and donors through live chats and email tickets. They will also be responsible for setting up, managing, and prioritizing technical tasks related to campaigns for our non-profit clients.
Technical Campaign Specialists will work with the international team as part of the Customer Success team to ensure that the campaigns are ready to launch in time for the clients. The ideal candidate is seeking an exciting position at an awesome startup with
huge opportunities for growth and advancement. You will be working directly with senior-level management – the sky’s the limit!
Key Responsibilities:
- Proactive communication with customers to provide support and assistance before, during, and after a campaign via chats and tickets.
- Setting up campaign pages and ensuring they are ready for launch.
- Managing and prioritizing technical tasks related to campaigns.
- Collaborating with the international team on various campaigns.
- Providing feedback to the technology development team to constantly improve our services.
- Creating and updating documentation on various features and tools of the platform.
What We Are Looking For:
- Knowledge of customer service practices and principles (Listen to customers and share their feedback, avoid fillers, English proficiency, empathy and listening skills).
- Strong communication skills in English – verbal and written.
- Ability to handle stressful situations appropriately.
- Ability to multitask, set priorities and manage time effectively.
- Handling different types of customers & queries.
- Ability to thrive in a dynamic, fast-paced startup environment.
- Experience working with support tools eg. Zendesk Support, Zoho Desk, etc. is highly preferred.
- Familiar with project management platforms like Asana or another similar platform
- Holding a Bachelor’s degree or an equivalent diploma with more than 1 year of total work experience. Prior experience in a customer service role is preferred but not mandatory.
- You will be working a 5-day workweek on a shift basis with any 2 days off. Please note that the shift timings can change depending on the company’s needs.
Your Skills/Qualities:
- Self-motivated self-learner
- Pumped to join a growing start-up and willing to hustle
- Fast learner with excellent verbal and written communication skills
- Strong team player with the ability to work well with international teams
- Detail-Oriented and driven and passionate about the job
- Customer-oriented with strong decision-making skills
- Strong sense of accountability and integrity
- A multi-tasker with good organizational skills
- Comfortable with flexible work hours/shifts and late-night shifts
Our Leadership Principles
INTEGRITY
TRANSPARENCY & COMMUNICATION
CUSTOMER OBSESSION
OWNERSHIP & ACCOUNTABILITY
ME IS WE
DEVOTION TO THE HIGHEST STANDARDS
ACT NOW. INVENT AND INNOVATE AHEAD
POSITIVE MINDSET. CHALLENGE = OPPORTUNITY. CAN-DO ATTITUDE.
LEARN AND GROW