Chouhan Automobiles LLP (Maruti Suzuki ARENA) Hiring for Female Customer Service Manager (CRM) at Bhilai, Chhattisgarh Full Time

Supervise day-to-day operations in the customer service department.

Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. … Manage the approved budget of the customer service department.

NEED SKILLS:

• Customer greetings & service in the showroom
• Planning & development skills
• Graviences handling
• Service team coordination
• Budget oversight

ROLE OF MANAGER-CUSTOMER CARE (In Automobile Industry):

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Life insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor’s (Required)

Experience:

• total work: 2 years (Required)
• CRM: 2 years (Required)

Speak with the employer
+91 7222910001