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Private Jobs / Private Sector
Citi Hiring For Customer Correspondence Officer at Chennai, Tamil Nadu Full Time
Responsible to handle customer queries received through email, CBOL and written (post and courier) channels
Requires handling of responses for In-house escalated channels across Cards, Liabilities, and Assets
Includes call backs to customer to ensure end to end resolution
The role entails co-ordination with front end units / other referral channels to ensure effective handling of customer concerns
Requires handling of responses for In-house escalated channels across Cards, Liabilities, and Assets
Includes call backs to customer to ensure end to end resolution
The role entails co-ordination with front end units / other referral channels to ensure effective handling of customer concerns
Requirement:
Excellent Written & Oral Communication
Good interpersonal skills with ability to interact with customers
Able to handle all documentation/trackers independently
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Team player with a positive attitude
Sound judgment and strong decision making skills with an eye for detail
Good computer skills in MS-Excel, MS-Word, MS-Power Point, etc
Ability to prioritize and effectively executive
On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi’s non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi’s institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2023 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi’s consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.
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Job Family Group:
Customer Service
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Job Family:
Service
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Time Type:
Full time
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