The Custody Settlements operations team is looking to setup a team of highly skilled self-motivated individuals to manage the day-to-day processes for a regulatory change that introduces new measures for the authorisation and supervision of EU Central Security Depositories (CSDs) and sets out to create a common set of prudential, organisational, and conduct of business standards at a European level.
The successful candidate will be responsible for working in partnership with business stakeholders across all verticals in Securities Services i.e. custody settlements operations and client delivery, client management, product development, business analyst and testing teams to meet the overall business and client requirements.
The role provides an exciting opportunity to gain an in-depth knowledge of the securities services business, with an opportunity to advance and learn alongside a team of self-driven and highly motivated professionals.
Main responsibilities:
Provide an unparalleled level of service through the efficient and pro-active resolution penalties, enforced by the regulatory reform, in the exception queues of client enquiries while also assisting in client education of market or industry changes as well as Citibank practices and policies
Monitor and manage funding and reconciliation requirements to facilitate the collection / redistribution of penalties as enforced by the regulatory reform
Manage static data requirements for the business on core systems required for the seamless processing of instructions/ penalties
Act as an intermediary between clients and central securities depositories to resolve penalty appeals raised by clients
Proactively manage bilateral claims received from clients and manage the process through to closure
Collaborate with local custody settlements operations and, client delivery and penalty processing team to investigate issues and bring them to closure within the defined service level agreement
Be part of a team providing timely, accurate and proactive information to our client and colleagues
Utilize data analysis tools and methodologies, in conjunction with professional judgement to make STP improvement recommendations
Interpret data, analyse results using statistical techniques, and provide ongoing reports
Prepare reports based on analysis and presenting to management
Participate in user acceptance testing and client testing prior to and after the regulation is in effect
Produce monthly measurements of success against various client expectations
Be an expert that can support internal training and provide comprehensive support to Operations, Client Delivery and Network teams.
Qualifications:
5-7 years of relevant experience.
Proven experience in major operational processes
Consistently demonstrates clear and concise written and verbal communication skills.
Demonstrated understanding of securities and derivatives, asset servicing products and processes is preferable
Skills:
Strong organisational skills, excellent communication and presentation skills
Ability to put the client’s needs first and represent them in the best possible way
Ability work as an individual contributor as well as part of a wider team
Willingness to learn and remain open minded about new challenges
Education:
Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, Investment management, Economics or Finance
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Job Family Group:
Operations – Transaction Services
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Job Family:
Securities and Derivatives Processing
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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