Citi Hiring for Transaction Svs Rep at Chennai, Tamil Nadu Full Time

Responsibilities:
Provide support for Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.

Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations

Support trade capture management, Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts

Provides pre-settlement transaction capture support in accordance with established systems and procedures, under direct supervision

Monitor, analyze and/or evaluate processes and data and escalate all requests / inquiries / issues / errors in a timely manner

Develop a basic understanding of products and processes that support transaction capture pre-settlement activities

Apply a basic understanding of how immediate team coordinates with others in accomplishing the objectives of the wider team

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
1-3 years of experience in a related role

Ability to work under pressure and manage to deadlines

Ability to work in a fast-paced environment

Consistently demonstrates clear and concise written and verbal communication

Attention to detail and intermediate problem solving skills

Education:
High School diploma or equivalent

Core Responsibilities:
Process customer instructions related to Investment operations.

Track and Work within the required productivity and error limit

Manage different work queues and assist with the production of department MIS and reporting

Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.

Delivery of a high level of customer service to both internal and external customers

Key Deliverables:
Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required

Follow through tasks and take ownership to ensure they are completed to the required standards

Adhere to policies, standard framework decided stated by the company to meet client need

Meeting all Control and Compliance requirements and updating procedures as required

Ensure day to day operations are performed and SLAs are met as per agreed for all businesses

Timely and accurate processing and customer resolution

Timely escalation on incomplete/delayed processing

Experience:
Bachelor’s degree with minimum 1 year investment banking experience is preferred.

Exposure to Investment Operations and especially in Corporate Actions would be an added advantage

Skills:
Flexible to work in any shift and support any location

Excellent communications skills, both verbal and written.

Strong and proficient in knowledge source to help guide and navigate associates

Good Microsoft skills including Excel, Word and Outlook

Extensive knowledge of risk & controls to resolve first level escalated inquiries

Computer literate and ability to grasp several in house systems quickly.

Proficiency in typing

Demonstrates collaborative competency

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Job Family Group:
Operations – Transaction Services

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Job Family:
Transaction Capture Services

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Time Type:
Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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