Citigroup Hiring for CCB EMEA KYC Team Lead at Mumbai, India Full Time

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment

• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally

• Provide people management and development responsibilities and ensure team service level standards are met

• Liaise with Compliance department and senior management within business units supported

• Oversee new client onboarding and implement process enhancements to improve client onboarding experience

• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

• Monitor account refresh activity daily to ensure regulatory/document requirements are met

• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized

• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to manage teams.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 8 – 10 years of experience

• Good command of reading and writing English.

• Good PC skills with ability to pick up new software systems.

• Co-operative, proactive with high sense of responsibility & teamwork

• Ability to work under pressure and in a volatile environment

• Attention to details with high accuracy in work; Strive for process improvement.

• Display the ability to prioritize effectively to meet routine processing deadlines

• Flexible enough to work as per Business timings.

• ACAMS certified (an advantage)

Education:

• Bachelor’s degree/University degree or equivalent experience

Skills :

• Proven ability to work independently and be self-starter

• Exceptional organization and process management ability

• Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)

• Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy

• Strong analytical skills and time management skills, excellent attention to details

• Excellent written and verbal communication skills and aptitude in communicating with senior management

• Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications

• Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness

• Ability to work well under pressure and tight time frames

• MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement

• Pro-active, flexible, have good organizational skills and must be team player.

• Ability to work in a dynamic environment

Job Family Group:

Compliance and Control

Job Family:

Business KYC

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.