Citigroup Hiring for CCU OFFICER at Chennai, India Full Time

The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making

• Develop and apply thorough knowledge of practices and procedures to accomplish team goals

• Assist immediate manager with team motivation and performance monitoring

• Mentor associates to improve individual performance

• Consistently achieve individual and team performance targets under little to no direct supervision

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years’ experience in a related role

• Proficient in Microsoft Office

• Effective verbal and written communication skills

• Sales experience

• Excellent influencing and relationship management skills

• Proven ability to work under limited supervision and seek out advancement opportunities

• Excellent technical and data entry skills, including utilizing a 10-key touchpad

• Proven ability to creatively solve problems

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

•The Unit is a nodal point for receipt, tracking, resolution and close-looping of all client enquiries / complaints / escalations across GCG India

•Involves handling of responses for In-house escalated channels across Cards, Liabilities, and Assets

•It includes call backs to customer to ensure end to end resolution

•The role entails co-ordination with front end units / other referral channels to ensure effective handling of customer concerns

Requirement :

Excellent Written & Oral Communication

Good interpersonal skills with ability to interact with customers

Able to handle all documentation/trackers independently

Enthusiastic and Self Motivated

Ability to work in a dynamic environment

Team player with a positive attitude

Sound judgment and strong decision making skills with an eye for detail

Good computer skills in MS-Excel, MS-Word, MS-Power Point, etc

Ability to prioritize and effectively delegate

On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi’s non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi’s institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2023 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi’s consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.

Job Family Group:

Customer Service

Job Family:

Service

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.