Citigroup Hiring for customer service representative c9 at Mumbai, India Full Time

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

• Conduct necessary analyses to address client needs

• Communicate resolutions to clients

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

• Experience in customer service

• Proven investigative, analytical and risk management skills

• Demonstrated ability to present concepts and influence/lead change

• Consistently demonstrate clear and concise written and verbal communication

• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:

• Bachelor’s degree/University degree or equivalent experience

The Teller is an entry-level position responsible for assisting with the execution of branch activities including the day to day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service

• Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates

• Identify referral opportunities for new products and services based on client’s financial goals

• Educate clients on digital and self-service opportunities offered by Citi

• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets

• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed

• Maintain working knowledge of client accounts as well as new and existing products and services offered

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years’ relevant experience

• Demonstrated sales and customer service experience in retail or financial setting

• Money handling experience

• Effective problem solving and communication skills

• Ability to work well in a team oriented environment

Education:

• Any Bachelor’s degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.