Citigroup Hiring for Info Security Tech Sr Analyst at Chennai, India Full Time

Job Description

• L3 Authentication Operations support is responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform.

• Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision.

• The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills.

• Candidate should be a fast-learner, able to do multitasking and has the ability to work under pressure.

Key Responsibilities

• Support business and work with System administrators, developers and analysts with troubleshooting issues.

• Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tool.

• Be the point of contact for the Level 2 Team escalation.

• Document problem resolutions and publish knowledgebase.

• Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME.

• Support maintenance and migrations on the SSO infrastructure.

Regular weekend work and 12/7 L3 Operations support is expected.

Experience and Skills

Must-have Skills

3-5 years of relevant industry experience in one or more of the following:

• Must have understanding of enterprise authentication/authorization solution, Identity and Access Management technologies.

• Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.

• Understanding of Web-server, app servers, DMZ, BIG IP, 3DNS, VIP and Firewalls required to support applications utilizing the authentication infrastructure.

• Must have good work ethic and follow documented process.

• Should have very good attitude and work as a good team player.

• Should have the agile personality to proactively take a lead role as needed.

Desired Skills

• Knowledge of PING Directory or LDAP.

• Experience with PING Federation and/or Ping Access product.

• Experience supporting REST and SOAP API web services calls.

• Experience in scripting and programming languages like JAVA, Javascript, Python.

• Experience with supporting one-time password technology using Voice, SMS, and Biometrics.

• Experience with Dyadic / Voice Bio Metrics products.

• Any other experience in the Biometrics (Voice / Face / fingerprinting. etc.) Authentication products.

Education

• Bachelor’s Degree.

• Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected.

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.