Citigroup Hiring for L3 Authentication Operations Support at Chennai, India Full Time

L3 Authentication Operations support is responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform. Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision.

The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills.

Candidate should be a fast-learner, able to do multitasking and has the ability to work under pressure.

Key Responsibilities:

Support business and work with System administrators, developers and analysts with troubleshooting issues.

Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tool.

Be the point of contact for the Level 2 Team escalation.

Document problem resolutions and publish knowledgebase.

Work with vendor support teams, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME.

Support maintenance and migrations on the infrastructure servers.

Regular weekend work and 12/7 L3 Operations support is expected with no night shifts.

Must-have Skills:

6-10 years of relevant industry experience in one or more of the following:

Must have understanding of enterprise authentication/authorization solution, Identity and Access Management technologies.

Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.

Understanding of Web-server, app servers, DMZ, BIG IP, 3DNS, VIP and Firewalls required to support applications utilizing the authentication infrastructure.

Must have good work ethic and follow documented process.

Should have very good attitude and work as a good team player.

Should have the agile personality to proactively take a lead role as needed.

Desired Skills:

Knowledge of Lightweight Directory Access Protocol .

Hands-on Experience with one of IAM applications, like SiteMinder, OAM – Oracle Access Manager, PING Federation and/or Ping Access product.

Experience supporting REST and SOAP API web services calls.

Experience in scripting and programming languages like JAVA, Javascript, Python.

Qualifications :

6-8 years of relevant experience

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

Education :

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.