Cloud Support Engineer
Bengaluru /
Support – Support /
Full-time
The Position
Cleo is looking for an EDI Support engineer to join our Cloud Support team to help maintaining the existing cloud landscape for our customers along with delivering solutions for their changing business needs. Ideal candidates possess a strong background working with EDI/B2B integration products, EDI mapping and communication protocols like AS2, SFTP etc.
What You Will Be Doing
Manage the Cloud environment within Cleo B2B Cloud systems
Create and modify EDI maps and business processes
Create and modify communication setups for AS2, SFTP etc.
Provide bug fixes, perform root cause analysis and provide permanent resolution
Respond to incident and/or event-driven alerts and troubleshoot customer issues
Work effectively with other internal departments to ensure the highest level of support for customers
Track and assess product reviews and escalate issues
Exhibit a sense of ownership of customer systems and work on issues until completely resolved
Handle multiple projects simultaneously within established time constraints
Must Have’s
3-4 years of EDI experience
Good understanding of X12 / EDIFACT / Idoc Transaction sets
Experience with XML, Flat Files and Spreadsheets
Experience with transfer protocols such AS2, FTP/s, SFTP, HTTP/s
Team player with good written and verbal Communication skills
Analytical and problem-solving skills
Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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