Client of Nkrafterz Hiring for Customer Service Head at Bangalore Full Time

Responsibility to staff and direct the team:

– overall responsibility for the development, performance and maintenance of the customer service activities of the organization

– meet your targets and those of the team as a whole

– efficient running of the team

– contribute to training and development of the team

– achieve maximum profitability and growth in accordance with organization plans

Day to day responsibilities for the team:

– He has to Assigned Technicians for the task required by the customers.

– direct and manage all the customer service activities

– direct, manage and monitor the overall performance of the customer services team

– utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements

– reporting (content and format as agreed) on a monthly basis or as otherwise required

Requirements:

Exp required : 2-5 years

• Must be fluent in English and Kannada
• Excellent commiunication skills and Negotiation

Minimum Qualifications:

• Any Graduate

Job Type: Full-time

Salary: Up to ₹600,000.00 per year

Schedule:

• Morning shift

Application Question(s):

• Are you currently living in Bangalore ?
• Are you available for walk in Interview ?

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Speak with the employer
+91 6283127838