Cognizant Hiring for Senior Process Executive-Voice at Hyderābād Full Time

Senior Process Executive- Voice

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Customer Relationship Management:

• Email Support
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
• Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
• Connect with the customer & provide highest level of customer satisfaction.

• Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.

• Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
• Process Executives are expected to call back on time.

Stakeholder/Business Management:

• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc….

• Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.

Process Improvements and Adherence:

• Meet process SLAs / metrics – productivity and quality targets within the established timelines.

• Ensure process guidelines are followed and met as documented.

• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• Adhere to security practices set by organization.

People / Team:

• Contribute to and participate proactively in knowledge sharing sessions.

• Participate and contribute to organizational activities.