Role- Techno functional consultant
Experience: 3 to 9 years
Location- Open
Delivery Excellence (DEx) is at the core of Cognizant’s endeavor to deliver Best-In-Class services to our clients. Through a structured approach, DEx enables the adoption of best practices, drives innovation, improves efficiency, and aims to make our delivery a sustainable competitive differentiator
JD:
SFDC, SAP, Pega, Oracle, Integration technologies and Digital Customer Experience, ITIL (Optional), Service Delivery Management & Delivery Experience in technology / Project Management, Audit experience will be better
Ø Steering the customization and implementation of DEx strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders’ expectations
Ø Driving the implementation of best-in-class, mature, delivery practices, tools, standards, models and frameworks across the assigned portfolio – aligning to the delivery context
Ø Facilitating the overall delivery governance and performance reporting across services for applicsable projects, programs and portfolios
Ø Engaging across DEx, and with delivery stakeholders, to improve delivery performance through the effective adoption of DEx levers and parameters
Ø Providing support to business development activities including RFP responses / solution reviews, project delivery due diligence and customer engagements
Ø Supporting the DEx Deliverability Assessment (DA) team to schedule and conduct DAs for applicable deals before deal submission and ensuring the effective closure of DA risks and findings
Ø Reviewing contracts before sign-off, identifying key / critical contractual commitments, enabling compliance tracking of those commitments and highlighting any issues / risks as early as possible to stakeholders
Ø Driving effective risk management practices across the portfolio, including early risk identification, mitigation and reporting
Ø Acting as a champion for the implmentation of appropriate, tool-based, Product & Service Quality (PSQ) assurance frameworks to help ensure ‘first-time-right’ PSQ for the assigned portfolio
Ø Driving timely implementation of DEx interventions (reviews / assessments etc,) across applicable projects, programs and portfolios
Ø Enhancing the capability and performance of accounts through DEx training and enablement programs
Ø Enabling the effective closure of external / internal assessment findings by delivery teams
Ø Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA)
Ø Facilitating the identifiaction of Debt Analysis / Automation use cases
Ø Supporting account / project teams during customer visits, audits and other customer events
Ø Fronting DEx capability presentations to clients addressing client-specific requirements as an independent team
Ø Driving a management-by-metrics culture across the assigned portfolio
Ø Evangelizing Knowledge Management across the portfolio
Ø Identifying and facilitating Continuous Improvement and Innovation; focussing on customer-facing themes and ideas
Ø Engaging with delivery and DEx stakeholders to identify and drive delivery transformation themes
What we look for in a candidate
Ø DEx experience as a lead (M) or experience as a delivery manager (SM+)
Ø Technical experience or exposure in an application development / maintenance / modernization / testing / services projects / enterprise application solutions / package solutions / COTS products and System Integration
Ø Exposure to delivering projects using Hybrid Agile/ Agile /DevOps
Ø Experience of driving automation usage in large AVM projects will be desirable
Ø Ability to interpret data and take decisions based on delivery performance metrics
Ø Competence in working effectively with cross-functional teams
Ø Good communication and interpersonal skills
Ø A team player who interacts well with others and maintains trustworthy relationships
Ø A quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO /PMP / Prince2
Ø Professional certifications in project management / program management / agile / SAFe / devops / devsecops etc
Ø The confidence and gravitas to interact and engage with senior leadership and clients
Ø Good written and spoken communication skills
Ø An ability to adapt to changing requirements and dynamic cross functional teams
Ø Ability to deliver Insight Presentations in an informative and engaging manner
For IOT specifically:
Ø Managing DEx /quality initiatives in the ER&D space, including process definition, implementation, audits etc. (experience in facilitating IOT related technologies). General understanding of the IOT landscape / connected products / Industry 4.0 landscape
OR
Ø Technical experience in IOT – cloud / device connectivity / package implementation / embedded projects and general understanding of the IOT landscape / connected products / Industry 4.0 landscape
#LI-SI2
Kindly share your resume to sri.indumathi.sm@cognizant.com
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 27 2022
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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