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Private Jobs / Private Sector
Collegepond Counsellors Pvt Ltd Hiring for Customer Service Representatives at Mumbai Full Time
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Work Experience : 1-3 years
· Manage large amounts of incoming phone calls
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies.
· Take the extra mile to engage customers
Job Type: Full-time
Salary: ₹15,000.00 – ₹25,000.00 per month
Schedule:
- Day shift
Work Remotely:
- No