Commonwealth Bank Hiring For Customer Service Representative – Northland at North District Full Time

Roster (23 hours per week):
Monday: 9:30am – 4:00pm

Wednesday: 11:00am – 3:00pm

Thursday: 9:30am – 5:00pm

Friday: 9:30am – 4:00pm

See yourself in our team

The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:
Build a personal connection with customers through meaningful conversations

Work with customers to help them use our in-branch technology and digital banking options

Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied

Complete Financial Health Checks to assess customers’ financial needs and identify any changes

Perform interviews and process applications for personal loans, credit cards and associated products

Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist

Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions

Engage with customers by participating in community events and fundraising activities

Look out for the safety and wellbeing of your team

Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who

Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do

Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs

Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

If this sounds like the role for you then we would love to hear from you. Apply today!

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 26/04/2022