Commonwealth Bank Hiring for Desktop Admin at Bengaluru, Karnataka Full Time

Full Job Description
JOB SUMMARY:
CBA Desktop Support Team will work closely with Broad EUX Team and other GTS tram to drive overall design and implementation of CBA Desktop Infrastructure. This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity. A successful candidate will have technical and operational leadership, along with track record of technology progression for EUX.

Job Description:
Should have minimum 4 years of relevant work experience.
Should have a total of 8-12 years of overall work experience.
Strong experience to IT Service Desk operations, exceed KPIs goal for the team, ensure policy and operating procedure of Desk delivered to the highest value.
Analysis and Problem Solving, Planning/Organizing/Work Management, Quality orientation/attention to details, Learning Agility, Influencing, Tenacity, building trust, Listening skills.
Should have L3 experience in SCCM, Windows MDM, AD, Office 365, Software distribution, exposure on Nextthink.
Comfortable using Windows Sys internals tools, wieshark, etc.
Should have Implementation experience on EUC Technologies.
Should be able to mass deploy Windows OS, iOS, Software remotely to users.
Strong troubleshooting skills to all types of end-user technology issues, Network, Office 365, Active Directory, Collaboration Technology, and other EUX technology stack.
Should be able to comprehend and escalate the issue to relevant Infrastructure and Security team for all P1 and P2 tickets, drive triage call with Incident management team for closure of Major Incident.
Drive effective communication to all employees, train users and support staff, and develop new SOP to establish the technical knowledge within the team.
Recommend new processes and procedures for hardware and software. Act as senior member for other Desktop Support staff.
Provide day-to-day leadership and guidance for resolving complex technical operational situations.

Qualifications

8- 12 years of experience in an end-user computing, Desk support, Site support.
Strong experience and expertise in Windows OS, Office 365, Networking VDI, Citrix and other Infrastructure applications.
Good knowledge to Active Directory, Group policy, DNS, DHCP, WINS, RADIUS, Certificates & VPN.
Strong organizational skills with ability to prioritize tasks effectively.
Excellent communicating skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.
Five years or more ITSM tool experience, as well as Service Now experience
Possess Bachelor’s degree in information technology, computer science, business administration, or other related fields
Strong ability to carry out assigned tasks independently with little supervision.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 29/04/2023