Compliance Mentorz Inc Hiring for Customer Service & Backend Operations at Remote Full Time

Responsibilities Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹10,000.00 – ₹20,000.00 per month

Schedule:

• Evening shift
• Night shift

COVID-19 considerations:
Yes

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Operations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)