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Private Jobs / Private Sector
COMs Hiring for Customer Service Executive(Freelance) at Remote Full Time
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Job Description
This is a remote position.
We are looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities and duties:
Responsibilities and duties:
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Requirements
- Must be 18 years of age or older
- Diploma/Graduate in any stream required (Associate degree in a business related field preferred)
- Ability to remain professional and courteous with customers at all times
- Must be available to work occasional nights, holidays and weekends
- Excellent verbal and written communication skills
Job Information
Industry
IT Services
Remote Job