Concentrix Hiring for Quality Evaluator – BPO, Mumbai at Mumbai Full Time

Designation – Sr Quality Evaluator

Location – Chandivali, Mumbai

Exp – Min 2 Years as a QA (On Paper) in contact center for Banking/Collections process.

Process Information: Domestic Bank Collections – is an outbound voice process where the agents make out-bound calls to delinquent customers. We manage Pre due date reminder calling and 30 days delinquency accounts along with charge off accounts for Credit cards and loans.The operation window is from 7am to 7pm.

Job responsibilities:

• Conduct Product Training batches
• Ensure maximum throughput for each batch with minimal attrition
• Ensure that Process training is delivered effectively within the stipulated timelines
• Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
• Support Front Line Recruitment Teams to assess the quality of new hires
• Analyse and report findings for Process Training batches
• Conduct refreshers basis TNA , publish and execute for 100% closure every month
• Meet the training requirements of the BU basis TNA
• Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
• Communicate with other Functions and Clients
• Provide quality floor support, feedback, refresher and corrective training
• Track and report improvement
• Develop & implement a training calendar based on a robust training need analysis

Desired Skills:

• Excellent communication skills
• Fluent in English
• Proficient in MS Office
• Good people management , Interpersonal skills and Team work
• Continuous Process Orientation
• Ability to prioritize
• Ability to meet deadlines
• Detail oriented
• Ability to work under pressure
• Time Management

Interested candidates can share resume on 7559435078 !!

Regards,

Aisha Khan

Concentrix

Job Types: Full-time, Regular / Permanent

Salary: From ₹600,000.00 per year

Schedule:

• Flexible shift

Work Remotely:

• No