Concentrix Hiring for Supervisor, WFM Reporting at Bengaluru, Karnataka Full Time

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
Gather data, conduct assessments, define user requirement and develop specifications for the Real time Management System

Effective Capacity planning, scheduling & Forecasting

Optimize use of tools/technology and workforce management techniques to improve efficiency and effectiveness of the organization

Determine optimal work schedules and coordinate effective scheduling of non-productive activities like meetings, training sessions and vacations to ensure that response time and service goals are met

Perform real time analysis and execution of intraday staffing adjustments in half hour increments on a need basis

Drive Special Projects and Initiatives as assigned from time to time

Resolve escalated issues and requests from the site management

Root cause analysis of SLA deviations, action plan development and resolution

Monitor real-time queue, schedule adherence & attendance.

Key daily exception requests and update schedules

Optimize breaks the day of or day before the actual schedule

Schedule ADHOC intra-day training requests and update schedules

Produce and analyze daily efficiency reports (representative availability, access level etc.)

Cater to real time adhoc requests as and when required

Manage long-term forecast / staff plan and lead monthly staff plan / budget meetings

Key skills and knowledge:
Planning and scheduling knowledge is necessary

Good knowledge of MS Excel, Power point & Power BI (preferred)

Solution driven and result oriented

Strong oral and written communication skills.

Highly Proficient in Microsoft Office tools.

Demonstrated ability to multi-task, prioritize and meet timelines of deliverables.

Self-starter, sense of urgency and works well under pressure.

Strong attention to detail.

Highly professional and able to develop strong business partnerships.

Ability to analyze possible solutions using standard procedures and principles.

Ability to solve a range of straightforward problems with a moderate level of guidance and direction.

Disclaimer:–

‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’

Location:
IND Bangalore – MTP Karle 5th, 6th, 7th Floors

Language Requirements:
Time Type:
Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents