Cornerstone onDemand Hiring for Analyst – Cloud Service Operations at Hyderabad, India Full Time

SumTotal, now part of Cornerstone OnDemand, offers All the tools your organization needs to drive compliance, employee skilling and upskilling, and career development and planning. Provide your employees with a powerful, engaging, and personalized learning experience for development and growth. We are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:

The Cloud Service Operations Analyst in Hyderabad manages windows and Linux systems running custom Web & database applications that are part of a rapidly growing SaaS and hosted environments. The administrator is a key part of SumTotal’s commitment to provide customers access on a 24x7x365 basis.

In this role you will….

• Responsible for ensuring seamless running of the underlying infrastructure and the Applications are working as expected.

• Responsible to monitor critical applications and services to minimize downtime with the help of available Monitoring tools.

• Responsible for troubleshooting issues with close collaboration with Developers and other technical teams

• Find opportunities and implementation of monitoring policies for the systems and processes.

• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times

• Addressing Customer requests adhering change management policy

• Remote Administration of Data Center Servers

• Troubleshooting of issues related to Windows/Linux/CentOS and VMware Servers/infrastructure

• Optimizes system availability, security and performance

• Perform all backups, fixing backup failures and recovery for the hosted environment.

• Provide backend support for the systems to internal Customer Support staff

• Respond to customer requests for program loads, and system customization specific to SumTotal System’s industry leading product(s).

You’ve got what it takes if you have…

• Attitude to learn new technologies.

• Keen in troubleshooting issues.

• Excellent analytical and problem solving skills

• Knowledge on MYSQL, Mongo DB technologies is an Add-On.

• Ability to work both independently and as part of a team

• Excellent customer service skills

• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com