ITES, BPO, KPO, LPO, Customer Service, Operations

Corporate Steps

Duties/ Roles & Responsibilities –

To supervise service delivery of SPs ( service personnel ) on a daily basis
To monitor the call pendency of every SP on a daily basis
To take corrective action on pending calls in order to ensure timely closure
To provide CBS installation training to SPs
To ensure spare parts availability with each ASP
To review the requirement of spare parts for each ASP based on consumption trends on a monthly basis
To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
To ensure achievement of PMC sales target
To check the quality of PMC service deliveries done by SPs
To provide proactive installation support to projects & keep records at each stage
To provide proactive installation pre-operative guidance to 100% of customers
To visit sites during the installation process
To organize service camps at projects sites
To visit sites during service camps
To resolve customer’s complaints as per defined CC timelines
To track & monitor franchisee-wise call quality
To personally visit unsatisfied customers and close the loop
To ensure that customers satisfaction is more than 95%
To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines
To visit dealer’s counters in the territory
To resolve issues of dealers related to customer care
To assess dealers plumber’s confidence in products installation
To provide CBS installation training to dealers’ plumbers to develop them for carrying out quality installations

Skills

Requirements

#today #19thAugust #saturday #2023hiring

Hey Folks #urgenthiring

Area Service Incharge | Moradabad | Experience – Min 3 Years | Upto 5.5 LPA.

Corporate Steps Hiring for Area service incharge at India Full Time

Log In