Country Holidays Inn & Suites Pvt Ltd Hiring for Customer Care Manager at Noida Full Time

HIRING FOR CUSTOMER CARE MANAGER
(MALE // FEMALE BOTH CANDIDATES)

JOB DESCRIPTION:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities
• Keep accurate records and document customer service actions and discussions
• Should be well versed with service delivery standards and equipped with customer Retention Process.

Requirements and skills

• Candidate should be Graduate/Post Graduate
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

URGENT HIRING
Salary: Up to 40k
Working Days: 6 Days (Sunday off)
Office Timing: 10am to 6pm
Location: Sector 63 Noida
Experience: 2 to 5 Years

Job Type: Full-time

Salary: ₹30,000.00 – ₹45,000.00 per month

Schedule:

• Morning shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 5 years (Preferred)

Language:

• English (Preferred)