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Private Jobs / Private Sector
Credeence Resource Management Hiring for Ar Caller at Pune, Maharashtra Full Time
Job Roles & Responsibilities
As an Executive – Customer Service, you will be responsible to communicate with consumers of
healthcare and telecommunication providers in the United States to collect on overdue and
unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and
negotiating for the overdue payment, on behalf of the client.
Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the account delinquency.
Able to manage difficult customer issues while working in a fast paced environment
Determine the reason for delinquency and best course of action to assist our Borrowers.
Engage our consumers with the highest level of respect and dignity.
Document all collection efforts for each assigned account in accordance with established
procedures and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and timely.
Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)
environment.
Accounts are early/mid/late – stage defaults return payments, first payment defaults, and work
date follow up assignments
Job Location:
India
Job Description:
Job Roles & Responsibilities
Excellent Knowledge in Denials
Can perform HIPAA compliant auto and manual posting requirements
Executes daily payment posting batch reconciliation
Understanding of posting offsets, forward balance, and refund processing / posting
Familiar with denial and remarks codes to perform posting and assignment of AR
appropriately
Familiar with secondary billing process while perform cash posting
Clear understanding on:
ERA & EOB
ERA codes
Insurance types
Balance billing
Co-ordination of Benefits
Ensure full compliance with all company, departmental, legal and regulatory
requirements with regards to Payment Posting procedures and practices
Good verbal and written communication and presentation skills
Ability to execute and accomplish tasks consistently within deadlines
Basic knowledge of MS Office
Experience working on imagine systems and Advanced MD would be an added
advantage
Functional Area:
ITES/BPO/KPO/Customer Service
Functional Role:
Call Center Agent
Candidate Requirement
Job Roles & Responsibilities
Excellent Knowledge in Denials
Can perform HIPAA compliant auto and manual posting requirements
Executes daily payment posting batch reconciliation
Understanding of posting offsets, forward balance, and refund processing / posting
Familiar with denial and remarks codes to perform posting and assignment of AR
appropriately
Familiar with secondary billing process while perform cash posting
Clear understanding on:
ERA & EOB
ERA codes
Insurance types
Balance billing
Co-ordination of Benefits
Ensure full compliance with all company, departmental, legal and regulatory
requirements with regards to Payment Posting procedures and practices
Good verbal and written communication and presentation skills
Ability to execute and accomplish tasks consistently within deadlines
Basic knowledge of MS Office
Experience working on imagine systems and Advanced MD would be an added
advantage.
Qualification:
Any 10+2