Cubelelo Hiring for Customer Support Executive (CSE) at Raipur Full Time

• Provide the highest level of customer service, exhibiting the company’s values to each customer.
• Accurately process customer transactions such as orders, or returns with a strong focus on service excellence and customer satisfaction.
• Address customer concerns, queries, issues, complaints, product information requests, cancellation of orders, etc.
• Managing inbound & outbound calls and providing chat support through company website’s live chat, email and WhatsApp.
• Strong customer-facing and communication skills to ascertain sophisticated interaction and ensure closure of all presented issues.
• Follow up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provide information regarding the availability of in-stock and out of stock items to customers.
• Constantly demonstrate a positive attitude by interacting effectively and maintaining professional manners through verbal or written form.
• Proficient in using computers, software and other office equipped applications.
• Maintaining data and updating accurate records of customer service interactions.
• Regular attendance at work is an essential part of the job.

Job Type: Full-time

Salary: ₹200,000.00 – ₹300,000.00 per year

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Raipur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)