Datastraw Hiring For Remote Customer Support Agent at Mumbai, Maharashtra Full Time

About the job

As a Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience.

You must have impeccable reading and writing skills and communication (English) skills.

The ideal candidate is empathetic and understands how to resolve customer queries in a prompt, efficient, and conversational manner. The candidate must be well-versed with or willing to learn and use various aspects of a tool/product. It will be important to have an understanding of WhatsApp Business and WhatsApp Business API.

Responsibilities

• Responding to customer queries in a timely and accurate way, via chat, email or phone
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product discrepancies
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their issues (including basic technical) are resolved
• Interpersonal skills to interact positively with people who may be upset or stressed.
• Excellent call and email etiquette; excellent verbal, written, and interpersonal skills.
• The candidate should be flexible with shift days and timings
• Should have proficiency with computers, especially with CRM software, and good typing skills.

Qualifications

• At least 1 year of support experience (Preferred)
• Excellent communication & written skills
• Good knowledge & experience with CRMs
• Fluent in English & Hindi (Other languages known would be an added bonus)

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Benefits:

• Work from home

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• Why do you wish to be a Customer Support Agent?
• Are you comfortable with Rotational shift? (Day shift and/or Night shift)

Experience:

• Customer service: 1 year (Preferred)