Deep HR Services Hiring for Customer Relationship Executive (CRE) at Mumbai, Maharashtra Full Time

Urgent Opening for Female — We are searching for a Young & Energetic Female Customer Relationship Executive who is capable of handling Client Queries raised by Customers.

Experience: 1 to 2 Yrs.

Salary: 1,80,000 to 2,16,000 Including Variable Pay.

English communication is must.

Job description:

• Ensure highest Level of Customer Satisfaction
• Having knowledge of Technical knowledge of cars
• Retention of customers by planning various activities
• Implement customer sales complaint management system and ensure lowest complaint resolution time
• Resolves customer complaints expeditiously and ensures better long -term customer satisfaction.
• Assists in resolving customer complaints, and coordinates Team when all dealership resources have been exhausted.
• Ensures that new vehicles are properly prepped for delivery.
• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
• Coordinates customer follow-up programs.
• Works with salespeople to ensure that post-sale customer contacts are made as per norms
• Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
• Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
• Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
• Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
• Reviews all post-sale service cases with the service manager once a month.
• Maintains a file of the dealership’s customer satisfaction achievements.
• Maintains a professional appearance.

Role Customer Service
Industry Type Automobile
Functional Area Customer Success, Service & Operations
Employment Type Full Time, Permanent
Role Category Customer Success, Service & Operations – Other

Education: –
Minimum 12th Pass with Good English communications is must.

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)

Speak with the employer
+91 9819383402