DegreesIT Pvt Ltd Hiring for Customer Success Manager at Indore Full Time

The Role

The Customer Success Manager is responsible for managing, retaining, and growing One of our Products existing clients. The Customer Success Manager will demonstrate a thorough understanding of all modules of the Software and will support the on boarding, implementation, training, adoption, retention and support of our customer base.

Key Responsibilities

• Actively foster and manage the success of our Products clients.
• Be responsible for customer satisfaction, increase customer retention, and up-sell and or cross-sell existing accounts where required.
• Be the customer’s first point of contact, serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, resolving client ticket requests and providing training
• Create, assign, and schedule tasks for Clients during their onboarding using project tools such as basecamp
• Take a consultative approach in training clients get onboarded on the software using tools like Zoom and GotoMeeting.
• Configuring the software to Client requirements and teaching them how to use it.
• Coordinate client requests to the software development team to ensure any bugs or challenges are reported and resolved
• Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
• Schedule invoicing for new clients and follow up to ensure payments are up to date
• Customer Satisfaction Follow Up calls/emails

Skills

• Proficient using Microsoft Office suite, Zoom, Gotomeeting, Microsoft Teams
• Passion for delivering great service to clients.
• Technology Savvy
• Training to individuals or small groups
• Comfortable working across departments in a deadline-driven environment.
• Excellent verbal and written communication.
• Enthusiasm for a fast-paced, dynamic work environment.
• A highly adaptable and quick learner.
• Strong listening skills
• Open to a culture of innovation and growth.
• High attention to detail.
• Outstanding time management skills, including the ability to juggle multiple accounts simultaneously, prioritize effectively and meet deadlines.
• Process-oriented mindset.
• Post-secondary degree in Computers and Communication an asset
• Project coordination experience considered an asset
• The shift timings for this role would be 5PM to 3AM IST.

Job Type: Full-time

Salary: ₹40,000.00 – ₹60,000.00 per month

Schedule:

• Evening shift
• Monday to Friday
• UK shift
• US shift

Experience:

• total work: 2 years (Preferred)

Work Remotely:

• Yes