Dell Technologies Hiring for Advisor, Web Production at Hyderabad, Telangana, India Full Time

Job Description

Web Production Advisor Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. As a Program Manager, you will be responsible for defining requirements and driving for future-state Site Accessibility and Quality processes. Specifically, you will be responsible for the vision of defining and driving new capabilities to online quality of Dell.com/Support to meet the industry standards, and drive content standards across the publishing teams. The role of Dell.com/Support Customer Quality Program Manager is to manage initiatives that will improve the online experience for customers, driving operations efficiencies, and improve online quality. Principle Duties/Description: Manages multiple global complex programs impacting business goals and objectives. Lead cross-functional team(s) and subject matter experts in the development, planning, implementation delivery of multiple complex programs. Identifies priorities and schedules relative to each program. Ensures program deliverables are met on time and within budget as required. Identifies areas of risk/opportunities and influences and implements continuous improvements. Develops recommendations and implements solutions to program challenges. Join us as an Advisor on our Online Quality & Compliance team in Hyderabad to do the best work of your career and make a profound social impact.
What you’ll achieve
As an Business Support Advisor, you will oversee initial plans, set budgets, track project activities and communicate achievements to key partners, working with mid to large sized projects and recommending techniques and practices that ensure business goals.
You will:

• Engage and influence global cross-functional teams
• Identifies, analyzes and implements actions to bridge gaps for the processes to comply with applicable quality standards.
• Facilitates implementing Content Quality Standards across the Quality Management System (QMS) and drive adoption of Standards with the publishing teams.
• Identify and quantify variances and take any corrective actions while communicating to all partners
• Improve the online quality experience by analyzing data on relevant project metrics, draws inferences and identifies corrective, preventative and improvement action plans with a view to improve overall customer satisfaction

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• 5–8 years of experience in project/process management with the ability to lead risks and project decisions

• Solid knowledge on multiple Quality Assurance and Quality Control Model
• Solid knowledge of audit process, ability to lead auditors for standards and governance process across the Dell.com/support website
• Solid knowledge on Quality Management and the process mapping and process documentation
• Experience of statistical techniques and quantitative & qualitative analysis

Desirable Requirements

• Prior experience working on customer experience and quality initiatives, and improving the overall customer experience and quality

• • Experience in Knowledge Management, Content Management, W3C Accessibility Standards and Web Content Accessibility Guidelines (WCAG)

Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R098250