About
At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk Management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloittes clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success and to the strength of the economy and public security.
By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in todays world by organizations across a range of industry sectors and become subject matter experts in those areas.
Our Risk and Financial Advisory services professionals help organizations effectively navigate business risks and opportunities from strategic, reputation, and financial risks to operational, cyber, and regulatory risks to gain competitive advantage. We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries. We use cutting-edge technology like AI/ML techniques, analytics, and RPA to solve
Deloittes clients most complex issues. Working in Risk and Financial Advisory at Deloitte US-India offices has the power to redefine your ambitions.

The Team

Regulatory & Legal Support
We help organizations in their efforts to achieve regulatory and legal compliance and transform their departments to add greater value to the business. We combine highly specialized skills in discovery and data management, corporate investigations, Foreign Corrupt Practices Act, and anti-fraud with financial acumen and advanced analytics to produce transformative insights.

The regulatory landscape continues to increase in complexity across the globe. Our Regulatory & Legal Support team leverages deep knowledge of industry-specific regulations with demonstrated methodologies to design, assess, and transform the processes, controls, and infrastructure needed to mitigate risk and achieve compliance.
Our capabilities include designing the target operating model, assessing policies and procedures, testing and monitoring on a managed services and project basis, assessing risk, reporting, and communicating, as well as building the analytics and reporting structures to allow for ongoing measurement and monitoring. We use proprietary tools, technologies and accelerators to allow clients a more proactive approach to managing risk and achieving regulatory compliance. We design comprehensive compliance programs and advise clients on how to effectively navigate a regulatory investigation or inquiry.

Work youll do –

Seasoned Operations Leader with domain knowledge of Banking and Capital Markets Industry and expertise in Controls Testing (Line 1 and Line 2).
Delivery management

• Own service quality. and manage sizable global teams and work efforts at client and Deloitte locations to ensure seamless delivery
• Facilitate seamless transition of client processes to global service delivery centers.
• Drive delivery of SLAs within budget

People management

• Lead a highly trained and skilled team, capable of scaling operations rapidly
• Foster a team-oriented environment – manage employee retention, career pathing, learning and development of the team
• Collaborate with Performance Management and Talent teams to lead annual Performance Management and Compensation initiatives for professionals aligned to the offering
• Collaborate with Talent and Learning to develop solution specific on-boarding and specialized skills training to efficiently assimilate and deploy resources

Client management

• Lead Weekly/Monthly/Quarterly operating reviews with the client team
• Meet client commitments – reduce cost, drive efficiency, improve service delivery and quality.
• Meet client NPS/CSAT score goals
• Engage effectively with client to understand feedback and issues; ensure resolution to client satisfaction

Process improvement

• Leverage best-in-class digital solutions to further operating performance and meet cost ongoing productivity commitments
• Lead the transformation roadmap (process and technology) implementation
• Drive a culture of continuous process and performance improvement through:

o Leveraging six sigma frameworks o Collaborating with industry and practice/offering teams to continuously infuse the latest capabilities to drive value creation for the client o Collaborating with the transformation team to explore opportunities to further standardize, automate, and tech enable functions o Finance/Operations

• Achieve revenue and margin targets
• Support offering growth through participation in pipeline and sales efforts, including scoping, solutioning, pricing, transition and delivery
• Team with Resource Management and Deployment to confirm staffing approach, escalate unfilled project needs, and assign resources
• Collaborate with Finance and Operations to develop the annual financial plan (sales, revenue, margin, and growth targets), and calendarized recruiting board to support offering delivery and growth

Required skills –

• 10+ years of experience managing large teams (500+) in outsourced operations.
• 10-15 years of experience in the Banking, Capital Markets industry
• Proven track-record of leading a team of 500+ associates.
• Experienced at managing end-to-end operations, driving transformation, and infusing tech tools to enhance performance.
• Adept at owning service quality at optimal cost of operations – ensuring delivery meets operational, contractual, and economic commitments.
• Responsible for ensuring client satisfaction and negotiating service level agreements.
• Demonstrated client service / delivery experience (Controls Testing experience is a plus):

o Operations set-up/rigor: Hiring, training, transition, pricing. o Service Quality: Metrics driven delivery, adherence to KPIs and continuous improvement. o Transformation: Standardization, automation/digitization, reduce cost per transaction o P&L management: meet revenue and margin targets; price solutions effectively and delivering to the expected cost structure

Preferred skills

• US work experience a plus

Qualifications

• Bachelor Degree

How youll grow

At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities including exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India.

Deloittes culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. Deloitte is committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with Deloittes clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world.

Recruiting tips

Finding the right job and preparing for the recruitment process can be tricky. Check out tips from our Deloitte recruiting professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters.

Benefits

We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your familys well-being needs. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Check out our professionals career journeys and be inspired by their stories.

Professional development

You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloittes purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 184887