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Private Jobs / Private Sector
Deloitte Looking For MAJOR INCIDENT MANAGEMENT (Immediate Joiner) at Delhi, Full Time
Role
Location – Delhi & Bangalore
Qualification and Experience
Manager
- Graduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualification
- Minimum 16 years’ experience in IT and Min 8 years of working as a MI Manager / Service Manager.
- Experience in team handling, fostering collaboration and mentoring for effective Incident Management
- Experience of handling P1 incidents & preparation of RCA documents
- Extensive knowledge on Service Level Management and reporting
- Experience in coordination in handling multivendor environments
- Experience in Major Incident/Service Management in large scale
- Experience in managing the continuous improvements by implementing innovative initiatives
- Proficient in MS-Office suite and data analytics tool
Senior Consultants
- Graduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualification
- Minimum 12 years’ experience in IT and Min 6 years of working as a MI Lead / MI Team Member
- Experience of handling P1 incidents & preparation of RCA documents and reviewing the documentation
- Knowledge on Service Level Management and Reporting
- Experience in coordination in handling multivendor environments
- Experience in driving and implementing Continuous Improvement projects.
- Proficient in Excel, MS PowerPoint and reporting tools
- Experience in Major Incident/Service Management in large scale
Consultants
Graduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualification
- Minimum 8 years’ experience in IT and Min 5 years of working as a MITeam Member
- Experience of handling P1 incidents & preparation of RCA documents
- Knowledge on Service Level Management and Reporting
- Experience in coordination in handling multivendor environments
- Proficient in Excel, MS PowerPoint and reporting tools
- Experience in Major Incident/Service Management
Analyst
Graduate in Engineering / PGDCM / BCA/ MBA/ MCA/ B.E./ B.Tech in Computer Science & Engineering or equivalent or higher qualification
- Minimum 2+ years’ experience in Incident Management Process
- Experience of handling P1 incidents & preparation of RCA documents
- Knowledge on Service Level Management and Reporting
- Experience in coordination in handling multivendor environments
- Experience in Major Incident/Service Management